Renfrew Animal Hospital Privacy Policy

Privacy Policy

Last Updated: August 10, 2026

At Renfrew Animal Hospital, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting our clinic, requesting information, or booking an appointment.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Information provided through contact or appointment request forms
Information about your pet that you choose to provide
Any other information you include in a message or request

We may also automatically collect limited technical information when you visit our website, such as:

IP address
Browser and device information
Pages visited
Date and time of your visit
General website usage information

2. How We Use Your Information

We may use the information we collect to:

Respond to your questions and requests
Contact you regarding appointments
Provide veterinary services and related customer support
Communicate with you about your pet’s care
Improve our website, services, and customer experience
Maintain website security
Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

3. Appointment and Contact Forms

When you submit information through our website, the information may be used by our team to respond to your request or arrange an appointment.

Please do not submit highly sensitive or confidential information through general website contact forms.

Submitting an online request does not guarantee an appointment until it has been confirmed by Renfrew Animal Hospital.

4. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly, understand website usage, improve performance, and provide a better user experience.

We may use third-party services such as analytics, advertising, or website functionality providers. These providers may collect information in accordance with their own privacy policies.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Third-Party Services and Links

Our website may contain links to third-party websites, services, or resources.

These third-party websites have their own privacy practices and policies. Renfrew Animal Hospital is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

6. Online Pharmacy

Our website may provide access to an external online pharmacy service. When you follow a link to an external pharmacy or third-party service, any information you provide there may be collected and processed by that third party under its own privacy policy and terms.

Please review the applicable privacy policy and terms of the external service before providing personal information.

7. Sharing of Information

We do not sell or rent your personal information.

We may share information when reasonably necessary to:

Provide veterinary or related services
Operate and maintain our website
Process appointment or service requests
Work with service providers who support our business operations
Comply with legal, regulatory, or law-enforcement requirements
Protect the rights, safety, and security of our clients, pets, business, or others

Where appropriate, we take reasonable steps to ensure that third-party service providers handle information in a manner consistent with applicable privacy requirements.

8. Protection of Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, resolve disputes, and meet applicable legal or regulatory requirements.

10. Your Privacy Rights

Depending on applicable privacy legislation, you may have rights relating to your personal information, including the right to request access to or correction of certain information.

If you have questions about how your personal information is handled, please contact us using the information below.

11. Children's Privacy

Our website is intended for pet owners and their families and is not specifically directed toward children.

We do not knowingly collect personal information from children through the website for the purpose of providing services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, privacy practices, or applicable legal requirements..

13. Contact Us

Renfrew Animal Hospital
1801 Renfrew St
Vancouver, BC V5M 3H9
Canada

Phone: (778) 737-1600
Email: reception@renfrewvet.com